Engage Hub announced the latest release of its Next-Gen Interactive Voice Response (IVR) solution. The new features of the AI-driven technology enable a fully-personalised experience for customers and full cross-channel integration. The solution, part of the Engage Hub platform, gives IT and contact centre managers the ability to add voice to their systems and provide automation while still offering the best customer experience.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
Customer Journey
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.
Customer Service Automation
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