So why is that we’re so often caught out by the smallest omissions?
The impact of an incident can be mitigated if organisations are prepared for communication during a crisis or event. Being able to communicate critical information to people in a timely fashion must be a cornerstone of any disaster recovery strategy or business continuity plan – informing staff or customers (or citizens) of the latest course of action, and providing status updates.
When incidents happen out of usual office hours, or away from the office, computers and laptops are left at home or the office, but mobile phones remain in peoples’ pockets.
With advance preparation, mobile communications can be harnessed to provide a proactive and timely notification and business continuity communication plan, using automated voice or SMS messages to specific groups of people, advising them what to do or where to go, as a situation develops.
Most incidents are hard to predict, but damage limitation in the event of any disaster, or event, should be ingrained in any organisation’s modus operandi. Regulators, shareholders, tax payers and insurance companies demand it.
It needn’t be difficult or costly to implement a disaster recovery plan. Here are some basic steps.
EMAIL ALERTS – Send SMS alerts to alert out of hours / on call staff to let them know that they have received an email to their inbox which may require their immediate action.
TWO WAY COMMUNICATIONS – include a 2 way response channel by which members of a group can respond to confirm their response to an incident, their availability or even safety, as a kind of virtual roll call. It also allows Q&A sessions between users and operations staff.
VIRUS NOTIFICATIONS – Send early warnings of computer viruses to users.
PUBLIC SAFETY ANNOUNCEMENTS – Send real time Public Safety and Information announcements including road closures, power outages, weather updates, school closures and traffic accidents.
INCIDENT UPDATES – Send SMS updates to keep users informed as an incident progresses from 1 stage to the next.
REMOTE MONITORING ALERTS – Send an SMS alert to appropriate staff in the event of any critical monitoring alert.
SYSTEM FAILURE ALERTS – When any service fails, notify the appropriate operations staff immediately by SMS or phone.
PASSWORD REQUESTS & ISSUE – Allow users to request a password reset by SMS and re-issue passwords by SMS both during and outside of office hours.
All of these solutions can be easily automated using our suite of flexible API’s to integrate messaging into your existing incident management and monitoring systems.
Anytime, Anywhere - trigger your communications plan anytime, anywhere from your mobile phone/device
Maximum Reach - SMS notifications work across all carriers, and all mobile devices regardless of their operating system
Faster - Our SMS gateway can be quickly integrated to any web application server/system and arrive on mobile within seconds
Independent - SMS does not depend on internal IT systems which may have failed and is not dependent on staff having online access. SMS functionality is usually available on the mobile networks even if voice communications have failed.
Smarter - SMS messages are more likely to be read, are quicker to receive and not caught in spam or junk filters.
But remember, SMS message delivery is not guaranteed by mobile networks and can be delayed. In extreme national security scenarios, it is possible for the authorities to take over all services and stop delivery of SMS traffic. We ensure that all communications for disaster recovery and business continuity are sent out via the most reliable direct routes with delivery receipting.
Engage is a high volume, carrier grade SMS Messaging platform that is designed to enable any enterprise to easily integrate mobile messaging into existing monitoring, ticketing and ERP systems via simple and flexible APIs including: HTTP / s, SMPP and Email2SMS.
Engage also has a range of Value Added Options to assist companies to customise their Business Continuity communications, including: Contact and List Management; PIN Management & Verification; and most importantly Builder, a rules based engine which allows easy customisation of any workflow including multi-level predefined communications plans, message templates, contact and list management and remote external triggers.