Power your customer journeys with our cloud-based AI platform
Engage Hub named a Contender in Forrester’s latest Real-Time Interactions Management vendor evaluation report.
Engage Hub won in the ‘Customer Experience’ category at Sainsbury’s Tech Supplier Awards 2024!
WhatsApp is a powerful CX tool. This blog explores key reasons why it’s integral to your channel strategy.
AWARDS
For a second year running, we have been named a winner in the “Customer Experience” category at Sainsbury’s Tech Supplier Awards.
Power your customer journeys with our cloud-based AI platform
Make evidence-based decisions on how to streamline the customer experience and eliminate bottlenecks so you can maximise return on your investment – in terms of both revenue generation and customer satisfaction.
Fight the rising call centre costs by implementing AI-powered automation and digital self-service. Deflect calls to drive significant cost savings. Capture and detect customer intent to improve operational efficiency, save costs and provide valuable customer interactions.
Communicate with customers at the right time, on the right channel, in a seamless and truly personalised way. Deliver contextually relevant messages, increase campaign effectiveness and maximise customer contact using most appropriate communication channel.
Our intelligent and intuitive AI platform enables you to automate and orchestrate your customers’ complex journeys across all channels and at scale. Working alongside the technologies that your business is already using and centralising data from these systems, you can cost-effectively deliver higher levels of automation and hyper-personalisation at any time and point in the customer lifecycle.
Our team of experts identify and map journeys with you to create seamless cross-channel experiences for your customers. Whether you’re faced with an overload of customer queries, increasing costs, manual processes or bottlenecks, our technology helps you solve these problems.
Arming yourself with essential insights will allow you to continually optimise your customers journeys to achieve your business goals in the most profitable way and clearly see the return on your digital investments.
We map, visualise and optimise these interactions in real-time to meet customers’ unique needs – bringing to light never before seen insights about how your customers are interacting with your business. By identifying drop offs, eliminating bottlenecks, and reducing friction you can deliver personalised and successful journeys.
Each customer is different and their journeys are too. At Engage Hub, we understand customer behaviour and know the importance of delivering cross-channel personalised journeys across voice, SMS, Email, Web Chat, WhatsApp, social and messaging apps.
Our chatbot and lifecycle management tools are essential in creating and delivering seamless cross-channel experiences for your customers, keeping your customer engaged every step of the way, while improving CSAT and NPS for your business.
At Engage Hub, we understand your customer service requirements, digital transformation objectives and challenges faced by your industry today. We have a proven track record in automating services for our clients in financial services, retail and logistics, mobile network operators, energy and utilities and more – while driving cost efficiencies, cutting contact centre waiting times and freeing agents to deal with more complex, added-value queries.
Our AI-powered platform has been widely recognised by independent market research firms such as Forrester. Our inclusion in several vendor reports – CCCM, RTIM and more recently the Journey Orchestration Wave, showcases our key capabilities and solutions that deliver outstanding results for our clients. We are now an approved supplier to CCS’s G-Cloud 12 Framework, enabling us to deliver our innovative digital solutions to public sector organisations.
As a technology solutions provider, we go through a number of audits and grant compliance certifications to ensure we can handle your business and customer data in the most secure and seamless way possible. We’re proud to be officially certified for ISO 27001, PCI and GDPR regulations. For us, these certifications are more than just a tick in a box. This is about protecting the people who matter the most – our customers – and ensuring they receive the best possible experience at every step of their journey.
Customer Experience
WhatsApp is a powerful customer experience tool, with a staggering user base of over 2 billion people in 180 countries worldwide. This article explores key reasons why WhatsApp should be integral to your channel strategy.
Data Orchestration
What is RTIM and why should you prioritise it in your long-term customer experience strategy? Read this article to find out.
Customer Journey
What is journey centricity and why is it important now? Read this recap from a recent Engage Hub webinar with Forrester.
Journey mapping and real-time journey orchestration are instrumental when looking to exceed customer expectations. Organisations across all sectors are revolutionising their CX with enhanced journey analytics. Find out how you can do the same in our whitepaper.